Coronavirus Update

Further to the Government announcement the housing market is still open and we are still able to carry out valuations and viewings and offer office visits by prior appointment only.

Conditions for all appointments – We need you to confirm that you have not travelled to anywhere in the last 14 days that requires you or anyone else in your household to quarantine. Viewing appointments are limited to 15 minutes and a minimum number of viewers.

As we still navigate through this challenging time, we ask that you follow the guidance below:

Please only visit our office by pre-booked appointment.

Inline with the current Government guidelines please remember to wear your mask when entering our office.

•  Minimising non-essential visits to our office. Can we help remotely – by telephone or email?

•  Keeping any necessary visits to the office to a minimum timeframe, where possible.

•  Adhering to Government advise on Staying Safe – Staying Apart 2m Social distancing is to be maintained

•  Adhering to social distancing guidance whilst in our office i.e.: floor markings, posters, etc.

We have very clear guidelines in place to make your experience as safe as possible.

Book your appointment

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Conditions for the Appointment

Prior to any appointments taking place, we need you to verify that no one in our household has either been infected, are showing or have shown any symptoms of Covid19.

We also ask you to inform us if you are shielding anyone, or are clinically vulnerable or self isolating.

If one of our viewing team are accompanying you, they will be equipped with appropriate PPE including mask, gloves and hand sanitiser.

Initial Online Viewing

Before you enquire about viewing a property in person, please ensure that you have watched the full property walkthrough on our website to establish if you still wish to arrange a physical viewing.

Is this property right for you?

Prior to any physical viewings taking place, we will have an in‐depth conversation with you about the property, to answer any queries you may wish to raise. This will hopefully help to minimise the risks both to you and the person showing you around the property, by avoiding any unnecessary viewings.

Who can attend the viewing?

Only members of the same household can attend (limiting numbers at any one time).

Government advice to avoid all non essential travel within the UK.

Personal Protective Equipment (PPE)

•  All parties are required to bring their own appropriate PPE with them (including a face mask or face covering), and wear it throughout the viewing.

It is a requirement to wear a facemask or other covering and carry hand sanitiser for the viewing to go ahead.

The Viewing

Viewings are limited to 15 minutes per appointment

You must maintain a 2 metre separation from the person showing you around the property.

You must bring the relevant PPE for the viewing to take place

They will agree these arrangements with you at the start of the appointment.

You will be asked to either keep your hands in your pockets or behind your back throughout the viewing.

Lights should have been turned on, and doors should have been opened prior to the viewing, so please do not touch any surfaces during your viewing.

Please be mindful that the adobe procedures have been put in place for  everyone’s safety and need to be adhered to for a viewing to take place.

Conditions for the Appointment

Prior to any appointments taking place, we need you to verify that no one in your household has either been infected, are showing or have shown any symptoms of Covid19.
We also ask you to inform us if you are shielding anyone, or are clinically vulnerable or self-isolating.

Personal Protective Equipment (PPE)

All viewers will be required to bring their own appropriate PPE with them (including a face mask or face covering), and wear it throughout the viewing, and you should also do the same.
Government guidance is to wear gloves, carry hand sanitiser, and consider wearing a facemask or other covering.
If one of our viewing team are showing the property for you, they will be equipped with appropriate PPE including mask, gloves and hand sanitiser.

Preparing your Property

Prior to any visit, please ensure you have cleaned and sanitised any surface the visitor may be touching.

Who can show the property?

Viewings are limited to a maximum of two prospective buyers or tenants.
Only one member of the household should show the viewers around the property.

The Viewing

You, and anyone else in your household, must maintain a 2 metre separation from the viewers as you show them around the property.
You should agree these arrangements with the viewers at the start of the appointment.
You should also remind them to either keep their hands in their pockets or behind their back throughout the viewing.
You should ensure all lights have been turned on, and doors have been opened prior to the viewing, so they do not need to touch any surfaces during their viewing.

Post Appointment

Although the visitor will have been wearing PPE, and have sanitised their hands and equipment prior to entering the property, you may also wish to sanitise any surfaces they may have touched during their visit.

Conditions for the Appointment

Prior to any appointments taking place, we need you to verify that no one in your household has either been infected, are showing or have shown any symptoms of Covid19.
We also ask you to inform us if you are shielding anyone, or are clinically vulnerable or self-isolating.
Our valuer will be equipped with appropriate PPE including mask, gloves and hand sanitiser.

Your Property

When you first make an appointment for our valuer to visit, you will be asked a few questions about your property; how many bedrooms does it have, is it a house, flat or bungalow, is it detached or semi- detached. This enables the valuer to be better prepared to give you the very best advice and to have in mind buyers who are already registered with us.

Establishing your requirements

Before we visit, please look at our website, to see how we present your property in the best light.
Be open with the valuer including your requirements, and desired time frame.
Have any relevant planning permissions available for inspection.
Let the valuer know what you are looking to buy.
Let the valuer know the full details of any restrictions on occupancy, use or covenants affecting your property, and any issues or repairs that you might be aware of such as damp. This will be picked up at the Survey stage but could save time and money if addressed in the beginning.

The Inspection

If you are going to be present at the inspections, we must maintain a 2 metre separation, and ask you not to accompany the valuer on the inspection.
The valuer will agree these arrangements with you at the start of the appointment.
Prior to the inspection, please ensure that access is available to all areas of your property.

Post Inspection

After their inspection, the valuer will make arrangements with you to discuss your property and their recommendations in detail via a video call or telephone conversation.
Prior to our follow-up, we will also send you copies of our Agency Agreement, and information on our services for you to read, so that you can raise any queries.

Follow-up video call or telephone conversation

The valuer will discuss the housing market in general terms with you, and for your particular property.
The valuer will discuss the value and recommended asking price of your property.
They will also discuss any marketing or presentation tips which may assist in the best possible price being obtained.
Please ask the valuer any questions you may have, as they are here to help and advise you.

Conditions for the Appointment

Prior to any appointments taking place, we need you to verify that no one in your household has either been infected, are showing or have shown any symptoms of Covid19.
We also ask you to inform us if you are shielding anyone, or are clinically vulnerable or self-isolating.
Our property inspector will be equipped with appropriate PPE including mask, gloves and hand sanitiser.

The Appointment

If you are going to be present at the appointment, you must maintain a 2 metre separation, and not accompany the inspector during their time in the property.
They will agree these arrangements with you at the start of the appointment.
Prior to the appointment, please ensure there is sufficient access to the relevant areas of the property.

Post Appointment

After their visit, they will advise you on any required action.

Conditions for the Appointment

Prior to any appointments taking place, we need you to verify that no one in your household has either been infected, are showing or have shown any symptoms of Covid19.
We also ask you to inform us if you are shielding anyone, or are clinically vulnerable or self-isolating.
The photographer, contractor, surveyor, mortgage valuer, engineer or other professional will be equipped with appropriate PPE including mask, gloves and hand sanitiser.

Preparing your Property

Prior to any visit, please ensure you have cleaned and sanitised any surface the visitor may be touching.

The Appointment

If you are going to be present at the appointment, you must maintain a 2 metre separation, and not accompany the individual during their time in the property.
They will agree these arrangements with you at the start of the appointment.
Prior to the appointment, please ensure there is sufficient access to the relevant areas of the property.

Post Appointment

Although the visitor will have been wearing PPE, and have sanitised their hands and equipment prior to entering the property, you may also wish to sanitise the surfaces they have touched during their visit.

We will continue to monitor the situation and update our internal processes in line with Government guidance, advising you as necessary.

For all the latest official information on Coronavirus (COVID-19), please visit Public Health England and NHS websites.

Kind regards,
Your Team at Hackney & Leigh – Contact Us