4 Levels of Quality Service for Landlords by Hackney & Leigh

A Choice of 4 Service Levels

Designed to meet the varied needs of our clients, we offer a choice of 4 service levels, from ‘Manage & Protect’ through to a more basic ‘Tenant Find’ arrangement. We have tried to summarise what each service level entails, and depending on how involved you want to be, the choice is yours.

Our Services Check List (on the last tab) details what is included in each Service Level but if you have particular requirements or any queries about how we can help, our experienced and friendly staff are on hand to do just that!

Our Premium ‘Managed’ Service has additional features built-in to offer as much peace of mind as we can.

Whilst this costs a little more, this enhanced service goes further than the ‘Managed’ Service to offer ‘Rent and Legal Protection’ insurance which aims to provide peace of mind with full cover for any serious breaches of tenancy, helping to evict tenants and cover unpaid rents.

This includes:

    • Unpaid rent up to £4000 per calendar month for up to 5 or 11 months (dependent on policy taken.)
    • Specialist solicitors to undertake eviction proceedings
    • Eviction of squatters
    • Free legal helpline
    • Costs of pursuing tenants for damage they cause over £500
    • Landlords legal defence
    • 50% of rent for 3 months if property has to be repaired before it can be re-let
    • Cover transferable between tenancies, subject to satisfactory reference ‘pass’

For our ‘Managed’ Service clients, we step into your shoes and act as your agent to look after your property.

We set up and manage the tenancy through to conclusion, carrying out initial referencing, looking at credit history, undertaking the obligatory ‘Right to Rent’ checks, making periodic inspections, at least 2/3 per year (including during void periods where necessary), arranging safety tests, collecting and accounting for rent, registering and protecting the Tenants Deposit and dealing with day to day matters as they arise.

When using our ‘Managed Services’ we will become your tenants’ first point of contact for any problems or queries, assisting in organising on-going maintenance and repairs, dealing with tenancy renewals, rent payments and the return of deposits.

We will ensure that all appropriate checks and tests are carried out and prepare a detailed photographic Schedule of Condition/Inventory at the start of each tenancy.

Some of our clients only need a basic level of service – perhaps property owners who are ‘on-hand’ and able to manage their own properties but will appreciate someone else completing all the paperwork!

With ‘Rent Collect’, once we have set up the tenancy and it has been started, we will hand the property over to you for the on-going management and our practical involvement then ends.

In addition to the rent collection and accounting service, you will continue to receive the benefit of a ‘paper trail’ and help organising the renewal of safety certificates keeping you legislation compliant.

It’s as simple as it sounds! Once we have located a suitable tenant (that you’re happy with) we will carry out the initial referencing and checks and set the Tenancy up for you. We then hand the property over to you with no management or practical involvement.

It will be your responsibility to collect rent, inspect your property and keep on the right side of the law when it comes to safety tests and legal compliance. We will however, remind you when the first safety renewals are due and thereafter annually as long as you provide us with copies of the renewed certificates. The ideal service for the experienced Landlord who just needs a hand marketing the property and finding a tenant.

If at any time clients using our ‘Rent Collect’ or ‘Tenant Find’ services encounter difficulties, or simply wish to seek advice, we will try to assist where possible but additional work may be chargeable.

Our ServicesManage & ProtectManagedRent CollectTenant Find
Insurance for Rent & Legal Protection
Repossession Service
Eviction of Squatters
Property damage & Legal Defence
Witness Expenses
Tax Enquiries
Nuisance & trespass
Defence of Criminal Proceedings
Contract Disputes
Alternative Accommodation
Quarterly Submission of Non UK Resident Landlords to HMRC
Annual Submission of Non UK Resident Landlords to HMRC
Arrangement of any Works required folowing Move Out
Pre Move Out Inspection – to reduce the potential for conflict
Arrangement of Maintenance, Repairs, Services etc.
Tenant Liaison
Periodic Property Inspections
Ongoing Property Management
Online Property Management with My Property File
Rent Collection / Arrears Management
Management and processing of invoices
Detailed Monthly and Annual Tax Statements
Renewal of Annual Safety Inspections and Certificates
Organising any works ensuring compliance with current legislation
Serving of relevant Formal Notices as required£75£75
Final Move Out Inspection£60£60
Damage Associated Mediation£36 p/h£36 p/h
Release of Security Deposit
Collection & Registration of Deposit
Collection of 1st Months Rent
Photographic Inventory / Schedule of Condition
Notify Utility Companies – Gas Electric, Water & Council Tax
Preparing appropriate Tenancy Agreement
Identifying Suitable Tenants and Processing Applications
Arranging Credit and Personal Reference Checks
Accompanied Viewings
Arranging initial Safety Certificates
Marketing including Property Paper, Internet, Office Display and Boards
Property Details including Professional Photographs and Floorplans
Arrangement of EPCs and associated work
Explanation of the Current Regulations and Legislations
Free Market rental Appraisal & Advice (including re-lets)