Property Maintenance

Overview

Maintenance Made Easy

Our priority is to manage any maintenance needs and faults that arise during your tenancy, and not only ensure your property remains compliant with Health & Safety Regulations, but that you can enjoy living there!

Property File

Get a Faster Response – Property File

There are a number of ways to report any repair work required, but the easiest and quickest is using PropertyFile.

Tenants PropertyFile is an online platform designed to keep you informed and updated on your rented property 24/7. Now that you’re a happy tenant with Hackney & Leigh, we’d like to keep it that way by introducing you to PropertyFile, and an entire management system at your fingertips.

Your personal ‘My Tenancy’ page can be viewed online or on your mobile and will allow you to report any issues or faults easily, getting them attended to quickly. You will also be safe in the knowledge that we have received your report and can track its progress.

By sending extra details and photos with your report, you’ll have one of our experienced contractors at your door sooner and with all the right tools to rectify the problem.

Download the free app:

Helpful Tips

It is important to look after and minimise the risks of problems in your rented home. Here at Hackney & Leigh we have lots of tips, get in touch to find out more.

Log Burners and Open fires

It is the tenant’s responsibility to have the chimney swept by a HETAS approved chimney sweep and provide us with a certificate. This will prevent issues from arising such as chimney fires & smoke back draughting into your property. (Especially if the burners or fires haven’t been lit in the property over the summer months).

Frost damage

It is the tenants obligation to ensure that the property which you occupy is adequately protected against the possibility of any frost damage occurring. This includes leaving the heating on for appropriate periods and may require turning off the water supply and draining down.

Condensation Advice

Condensation occurs in a dwelling when warm moist air produced by ordinary activities such as showering or cooking, meets a cold surface such as an external wall or window. The moisture laden air will remain internally if ventilation does not occur, and will gravitate towards the nearest cold surface where it condenses.

How to combat moisture production

Cover saucepans.
Dry clothing outside rather than on radiators.
Wipe away condensation as quickly as it’s spotted.
Keep window trickle vents open constantly and open windows as much as possible (especially after cooking or showering) to allow a through flow of air whilst maintaining a heat balance.
Ensure extractor fans are operational. You can do a test by holding a sheet of tissue paper against it and seeing if it sticks.
Turn on the cold tap of the bath first so that when the hot water hits it doesn’t produce as much steam.
Close doors in wet areas to stop the spread of moisture to other rooms.
Where possible position cupboards and drawers etc. against internal walls.

Interesting fact

How much moisture is typically produced in the home?

- Drying clothes in an unvented tumble dryer produces ten pints of water.
- Having a bath produces two pints of moisture.
- Washing clothes produces one pint of moisture.

Here to Help

Whilst the majority of issues being raised are in fact the result of condensation, we also know that from time to time it is a problem with the building itself.

If you believe you have Damp caused by water ingress rather than condensation, please do not hesitate to get in touch with us.

We are here to help you manage the condition of the property, and if there is any maintenance work required to fix leaks, gutters or similar, we will seek your landlord’s approval and get these addressed for you as soon as possible.

We have several guides available which cover a range of topics including: